Box Office & Redemption

Sales

Dedicated Box Office App

Our Box Office App transforms your front-of-house operations, providing a powerful, intuitive solution accessible from any internet-enabled browser. Designed specifically for performing arts venues, the app simplifies payment processing for tickets, donations, memberships, and ticket packages while dramatically reducing administrative complexity.

The admin user experience is designed to dramatically reduce the number of steps needed to process in-person and remote sales while simultaneously providing a simple yet powerful way to complete critical customer service tasks.

Lightning-Fast User Search

Never keep a patron waiting again. Our advanced search functionality lets you find and manage customer information in seconds with intelligent typeahead and predictive search. Dedicated shortcut buttons for anonymous and guests walk-up sales ensure rapid entry, minimizing lines and reducing patron frustration during peak ticket times.

Comprehensive Customer Insights

Unlock the power of complete customer history at your fingertips. Instantly access a patron’s entire order record, allowing you to manage ticket orders with ease, resend ticket emails instantly, modify recurring donations, and identify VIP and key patrons through visual tagging.

Transactions at the Speed of Performance

Time is of the essence in live events. Our app is engineered for speed, processing transactions in mere seconds. Innovative features like automatic ticket redemption at purchase eliminate unnecessary steps, helping you start shows precisely on schedule and keep your patrons happy.

Processing Payments

Safe, Secure, And Reliable

Our payment gateway, powered by Stripe, ensures complete financial autonomy for your organization. Each user maintains their own payment gateway account in their organization’s name, with UpStage handling all setup, integration, and customization. Critically, your funds remain entirely under your control throughout every transaction.

Key Benefits:

Payment gateway account created in your organization’s name
Funds flow directly to your bank account with no intermediary handling, we never touch your money.
No setup fees and special nonprofit Stripe rates
Simplified PCI compliance
Flexible payout scheduling
Enhanced patron convenience through Google and Apple Pay
In-person credit card terminal connection included with annual license

Always Selling

Front Of House Joy

UpStage provides a unique front of house management app that provides exactly the information your managers need to make faster, better-informed decisions.

Process tickets at the sales desk, at the door, on the move. The app is designed to shine on tablet or notebook devices but is fully responsive to accommodate any need. Everything will feel so intuitive you’ll wonder why no one has done it like this before.

Instant Redemption

Auto-redeeming single ticket sales at the point of sale is a great way to avoid a secondary redemption scan process for intimate events or when you need to get those last-second walk-ups into the hall in order to start on time

Customer Service

UpStage makes it easy for managers to find, print, resend ticket emails, or redeem tickets left in someone’s name.
Adding, editing, and removing names from attendee lists is quick and simple.
It only takes a single click to cancel, cancel and refund, or cancel and donate a ticket purchase.

Real-Time Redemption Data

Managers can see which patrons have checked in, total attendance and capacity percentages, and redeem or unredeem any ticket manually right from the app.

Redemption

Lightning Fast Ticket Scanning

Give your patrons a safe and seamless entry experience for in-person and virtual events. UpStage provides a dedicated ticket scanning app that delivers a wealth of message feedback for successful and alert scan results.

Front of house staff see detailed seating information on a successful scan while alert messages inform them of everything from an already scanned ticket, a ticket for the wrong show, or a non-show ticket.

Easy-To-Use. Point and scan simplicity. Scan print and digital tickets using traditional or contactless scanning entry points.
Dedicated App. There’s nothing to download or setup. Our dedicated web app works with any Android or iOS mobile browser.
Flexible Hardware. We provide recommendations for handheld mobile scanning devices to fit every budget and requirement.
No-app solutions. No need to use an app if it isn’t needed and the Box Office sales functionality allows admins to auto-redeem at point of sale or manually within the attendee list.