Event Ticketing

UpStage is the first CRM designed from the ground up to handle reserved seating and general admission ticketing for in-person, virtual, streaming, and hybrid events; all from a mobile-first design platform.

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Event Ticketing

Ticketing Options

UpStage provides the flexibility you need to sell tickets to a wide variety of event types, each with their own unique sales needs. When setting up an event’s seating, you’ll have a wealth of options for handling everything from on-sale and stop dates, special/early access for members, as well as applying automatic discounts and perks. You can even designate sections or individual seats as member-only.

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General Admission

It doesn’t matter if your entire seating space is first come, first serve seating or if you need to divvy it up by sections, UpStage provides limitless options for creating the ideal configurations.

Reserved Seating

Enjoy granular control down to the individual seat level where box office admins can create and save any number of pricing and availability configurations that can be used as-is or edited.

Daily & Timed Admission

In addition to reserved and general admission seating style events, UpStage accommodates capacity blocks for bulk access events such as museum and attraction environments.

User Experience Driven Ingenuity

The cornerstone of UpStage’s ticketing design started with extensive user testing. Arts and Culture organizations have three distinct patron groups they need to satisfy with the ticket buying user experience:

  • Frequent Buyers: The “core” audience that purchase several tickets or more each season.
  • Infrequent Buyers: Audience members that only attend a few events per year and have buying gaps between seasons.
  • New Buyers: Audience members who have never purchased tickets online for an arts and culture venue.

Our user testing uncovered a wealth of insights, not the least of which is what we dubbed the “Amazon-ization” of user experience expectations: users measure satisfaction with your ticketing system compared to their other online experiences at major retailor sites.

Our user testing led us to a final design that provides the most advanced and intuitive user experience available.

We’re proud to offer it as a standard feature for all users to use as-is or customize to suit their unique needs.

Seat Tags

  • Even frequent ticket buyers appreciated having the ability to filter available seats based on range of characteristics such as price range, location, section, proximity to stage, aisle, blocked view, accessible seating, near restrooms, etc.
  • The problem with most providers is they don’t offer an easy way for organizations to create and assign those filters on a per-seat basis. Even when they do, it’s limited and clunky to use.
  • UpStage makes it simple for box office admins to assign value added tags. In turn, ticket buyers use these to find their perfect seat through unique user interfaces designed especially for regular and new ticket buyers.

Meaningful Best Seating

  • Have you noticed that when you go to select a seat at performing arts org sites and opt for “best available” all that happens is the system automatically forces you into seats without any feedback? We do, and it drives us crazy. “Best available” is code for the seats a group wants to unload. We say forget that noise.
  • Upstage created a way for ticket buyers to select options that are important to them, something our testing nonoccluded they loved, especially newbies.
  • The solution involves a dynamic wizard that walks buyers through a short series of questions determined by the Seat Tags an organization assigns to each seating chart.
  • At the end of the process, the buyer is presented with a clear list of tickets that match their definition of “best” along with options that were close but not exact. It’s empathetic ticket sales at its best.

Seat Bookmarks

  • Our research uncovered a strong desire among new and infrequent buyers to compare several seat options before adding any to their cart, which is something other providers don’t provide.
  • So we developed a default bookmarking feature that allows a buyer to bookmark any number of seats within or across sections, without removing them from inventory.
  • A dedicated tab will store their bookmarked seats and provide an easy way to compare and ultimately add to the cart.

Virtual & Hybrid Events

As the only ticketing CRM designed from the ground up to accommodate Virtual events, selling access to live stream and archived virtual events is easy for admins to set up and even easier for patrons to purchase and enjoy. There’s so much to share, we have an entire page dedicated to what UpStage brings to the party.

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Ticket Packages

UpStage can manage fixed or flexible, one-off or renewable, and everything in between when it comes to ticket packages. Whether you call them subscriptions, bundles, or combo packs, UpStage can handle it.

Flex Packs

Allow patrons to scale discounts by creating packages that apply increasing discounts based on the number of events added to a package.

Choose Your Own

Allow users to add events from a group of eligible options. Box office admins can set min/max quantities or even require one or more events be included.

Add-Ons

Box office admins can create any number of add-on products that can be assigned to ticket packages or inserted into any ticket buying checkout path.

Renewable Packages

Create subscriptions that allow patrons to keep their seat(s) season to season. Defined renewal periods automatically add unrenewed stock to inventory.