Pricing
UpStage provides a fully managed, hosted platform with no long term contracts and simple, flat fee pricing.
Fee Overview
When in doubt, keep things simple.
We took that to heart when creating our pricing, which is designed around our company’s core values.
Flat-Fee Annual License
Your annual license flat-fee structure is based on your annual earned income and provides year-round support, updates, and maintenance for every aspect of our service. This includes importing your user records and providing concierge level support to prepare and migrate historical transaction data.
No Overages!
Your annual flat-fee price is guaranteed regardless if you go over your tier cap. Pricing changes won’t happen until the following year.
Your Money Is Yours
All transactions are processed by a payment gateway you own so all revenue goes right into your bank account.
No Fees On Donations
No need to pay a web developer to integrate our system because we are the web developer! Everything already works together saving you big $ on your budget.
Unlimited Patron Users
Patron user accounts are unlimited so you never need to worry about being financially penalized for growing your lists 🙌
Gradual Price Tiers
Each pricing tier is separated by $50k and the difference in cost less than one percent. This makes budgeting a snap.
No Set-Up Or Connectivity Fees
Data migration is included in the annual fee as well everything required to connect to your Stripe payment Gateway and MailChimp account.
No Mandatory Multi-Year Agreements!
Can we get something off our chest?
We really dislike it when providers force users into multi-year agreements. In fact, it’s downright predatory. The only side that benefits in this arrangement is the one doing the selling. UpStage views this as a predatory pricing practice and as a result, we work on an annual license fee model that runs from September 1 through Aug 31 for all users. One year at a time. That’s it.
If, at any time during your annual term, you’re so happy with the service and want a multi-year agreement, we’ll be happy to provide a special discount to reward your trust.
Dependencies
Third Party Provider Fees
Transparency is everything when it comes to building a trustworthy working relationship. That’s why we make it clear right here in the pricing page what other sorts of expenses you can expect when using UpStage. Most of these are related to our commitment that we will never become the middleman for your revenue. As such, you can rest easy knowing you’ll never have piggy-back fees with hidden mark-ups related to payment gateway and email marketing providers.
Past that, there are some required, recommended, and optional decisions related to technical and hardware requirements such as computers, mobile phone scanning devices, and printers.
Required
Payment Gateway
We recommend using Stripe for payment processing. The account in your organization’s name which means you can take advantage of their nonprofit discounts. There are $0 start-up costs, pricing is simple, and only applied to successful transactions. All costs related to integrating Stripe are included and if you prefer using a different payment gateway provider, we’re happy to accommodate and can provide a quote for that customization.
Required
MailChimp
UpStage syncs with MailChimp, which serves as our recommended email marketing provider. They offer several pricing plans to meet a variety of needs and UpStage uses their transactional email service to generate all of your automated messages. MailChimp offers nonprofit discounts and most users won’t need more than the first few tiers of transactional email plans. Users are welcome to use a different provider and we can provide a quote for that customization.
RECOMMENDED
Credit Card Terminals
Purchasing a credit card terminal directly from Stripe will allow you to process credit card payments in real-time with swipe, tap, and chip options. UpStage handles all of the set up and connectivity. We’re happy to consider non-Stripe devices and can provide a quote for customization.
RECOMMENDED
Mobile Device Ticket Scanners
UpStage maintains a list of mobile devices we recommend using with our Ticket Scanning app. Android and iOS devices are available to fit every budget and in addition to any hardware cost, UpStage charges a $75/year fee for each device that connects to the Ticket Scanning app.
Required
Desktop, Laptop, and Tablet Devices
Since UpStage is cloud based, it runs in a browser. That means you can all of UpStage’s web apps using any device running it’s a PC, Mac, iOS, Android, and even Linux! We recommend using a desktop or laptop device to access the CRM app while Wi-Fi enabled tablets with cameras are ideal for the Box Office and Ticket Scanning apps
Optional
Ticket Printers
UpStage prints receipts and tickets using any standard letter-size printer. For in-person sales environments, you can purchase a dedicated receipt printer or even use a good ‘ol BOCA printer. Once we know which devices you want to consider, we can provide a quote for that custom connectivity.
Let’s Collaborate
Custom Development Revenue Share
Most of our users have some form of custom programming to develop specific functions or features. If the work could have value to other UpStage users, we package it as an add-on and sell to users. Whenever this happens, we revenue share with you in the amount of 20 percent for each sale. You can earn back as much as 100 percent of the original development costs!
Example: your custom feature costs $2,500 to develop and we sell it as an annual license fee item to other users as a $1,000/year add-on. Your organization would get $200 credit that can be applied toward your annual license fee or new custom development work.
The “dirty little secret” in the development world is most providers take the work you paid for, sell it to someone else as new, and pocket 100% of the profit. You’ll never experience that sort of predatory nonsense with UpStage.
