March 19, 2025
How UpStage Helps Arts Organizations Thrive in Uncertain Times
In today’s arts landscape, uncertainty has become the only certainty. One of the newest challenges is many venues aren’t guaranteeing performance dates until only months before an organization has the … Read more
March 5, 2025
Premium Service as Revenue Generator
In today’s competitive performing arts landscape, many organizations rely on subscription discounts to secure upfront revenue. However, UpStageCRM is pioneering an innovative alternative: the concierge subscription. What is a Concierge … Read more
February 25, 2025
Why Your KPIs Need The Full Story
When we talk about Key Performance Indicators (KPIs), we’re really talking about the story we tell ourselves about success. And if there’s one thing I’ve learned, it’s that stories built … Read more
February 19, 2025
Why Scanning and Manually Redeeming Tickets Matters in Your Ticketing CRM
For box office managers, a seamless check-in process can make or break the event experience. A ticketing CRM that supports both scanning and manual redemption of digital tickets ensures flexibility, … Read more
February 6, 2025
The Benefits Of Embracing Netflix-Style Subscriptions
Traditional subscription packages worked well in a different era. But today’s audiences are looking for the same flexibility, familiarity, and convenience they get from their streaming services. Monthly subscription access … Read more
January 19, 2025
The True Cost of Your Ticketing System
When evaluating ticketing and CRM platforms, many organizations focus solely on the annual subscription cost. But here’s the reality: the platform’s efficiency, or lack thereof, can have a far greater … Read more
December 10, 2024
The High Cost of Friction in Donation Processes
Last week, our CEO posted a poll that revealed a concerning trend: a significant number of people encountered account creation, lengthy forms, and multi-page checkouts when making #GivingTuesday donations: link. … Read more
November 13, 2024
3 Things Your Ticketing CRM Needs To Start A Patron’s Event Experience Before They Even Arrive
A great Ticketing CRM isn’t just about selling tickets. It’s about setting the stage for a positive event experience. Here are three ways a ticketing CRM can help: 1. Personalized … Read more
September 24, 2024
Your Payment Gateway Is Your Fraud Shield
Chargeback fraud, a practice where a customer disputes a charge after receiving a product or service, has become a significant thorn in the side of nonprofit arts and culture organizations. … Read more
September 17, 2024
The Day-of Ticket Email: A Ticketing CRM Must-Have
A Ticketing CRM is a vital tool: it streamlines operations, manages sales, and ensures a smooth experience for both event organizers and attendees. One crucial feature that often goes overlooked … Read more
August 21, 2024
Why Your Ticketing CRM Needs A Dedicated Recurring Transaction Dashboard
Recurring donations have become increasingly vital to the financial stability of nonprofit organizations in today’s rapidly changing landscape. By providing a steady stream of income, recurring donations enable nonprofits to … Read more
August 14, 2024
Don’t Just Sell Tickets, Craft Experiences
The ability to craft a unique and engaging patron experience is crucial in today’s online ticketing landscape. UpStageCRM empowers you to do just that by offering unparalleled customization options throughout … Read more
July 15, 2024
How Onboarding Campaigns Boost Benefit Engagement
Bleeding edge digital benefits like ticket vouchers and purchase discounts are great, but they’re only beneficial when patrons feel comfortable knowing how to use them. To that end, did you … Read more
June 29, 2024
How A Little Celebration Boosts Customer Satisfaction
A little UI magic can go a long way in creating a post-purchase experience that resonates with your patrons and fuels their brand loyalty. That’s the power of emotional intelligence … Read more
June 10, 2024
Why a Branded URL Matters for Arts Organizations
In today’s digital world, a seamless ticketing experience is crucial for arts and culture organizations. But beyond a smooth checkout process, there’s another factor that significantly impacts your audience’s trust … Read more
May 13, 2024
Why Guest Purchases Are The Key To A Thriving Season
We recently heard about a group experiencing a staggering 60% drop in subscriber renewals due to a venue change. Their temporary primary venue offers an atmosphere so off-putting, it is driving core audience members away. ☠️
April 25, 2024
Why Registration for Certain Products Makes Sense
Ticketing CRM admins often face a conundrum: balancing a smooth guest checkout experience with the benefits of user registration. One feature they should provide to help bridge this gap is … Read more
April 15, 2024
Guest Checkout Is Only The Beginning
Does your CRM still require patrons to create an account before they can buy a ticket? If so, you’re just setting 💵🔥. But offering guest checkout is only the first … Read more
March 27, 2024
Rethinking Ticket Packages For The Modern Patron
The world of live arts and culture is evolving faster than ever, and the way it connects with audiences needs to keep pace. Traditional subscriptions have long been a cornerstone … Read more
March 20, 2024
Your CRM Should Respect User Privacy (and Here’s Why)
In today’s digital world, trust is paramount. This is especially true when it comes to your Ticketing CRM, which stores a wealth of user data, often including Personally Identifiable Information … Read more
March 12, 2024
Multi-Occurrence Event Management Made Easy
Have you ever imagined a single event dashboard where you could manage all your recurring events with ease? If you’ve dealt with platforms that treat each occurrence of a recurring … Read more
March 4, 2024
Why Filterable CRM Data Tables Are A Game-Changer
Ever spent hours tweaking a CRM report only to realize you need to see the data from a different angle? Frustrating, right? 🤯 Traditional CRMs often lock you into the … Read more
February 13, 2024
Why Short-Term CRM Contracts Are Smarter (and Safer)
Features, functionality, and service may be the foundation of a good Ticketing CRM but there’s another component most organizations overlook: the contact. 📜 The allure of a multi-year CRM contract … Read more
February 6, 2024
How User Tags are the Secret Weapon of Box Office Heroes
For box office staff, every interaction is a chance to shine. But navigating a sea of patrons can be tricky, especially when remembering important details or identifying VIPs. This is … Read more
February 1, 2024
Your Ticketing CRM Needs Early Access Rules Like a VIP Needs a Red Carpet
Imagine this: your highly anticipated event goes live, and within minutes, prime seats are gone. Frustrated patrons flood your social media with angst, and you’re left scrambling to manage the … Read more
January 22, 2024
Why Outdated Software Platforms Are Holding You Back
It’s easy to understand why arts and culture orgs feel comfortable considering the same small group of ticketing CRM platforms. It feels familiar, you can ask opinions from colleagues, and legacy systems seem safe and comfortable. But here’s the thing: while you may think that comfort is a blanket, it’s really a blindfold.
January 9, 2024
Why Your Salesperson Should Be Your Product Manager
Choosing a Ticketing CRM is a critical decision for an arts and culture organization. But most organizations make decisions based on interactions with sales reps that disappear once the deal … Read more
January 2, 2024
Unlocking the Power of Personalized Recurring Donations
In the world of online donations, recurring gifts are the kingmakers. They provide nonprofits with a steady stream of reliable funding, allowing them to plan and impact their causes more effectively. But in the rush to embrace recurring donations, too many organizations overlook a crucial element: flexibility.
December 19, 2023
Why Your Website Needs to be a Pocket-Sized Paradise
The Mobile Maze: You did it! You took the plunge and purchased tickets to an upcoming event at your local performing arts organization.
December 13, 2023
How Post-Purchase UX Builds Loyalty (and Repeat Business)
Beyond the Buy Button: We’ve all been there: you click “purchase,” your credit card successfully gets charged, and then… crickets. 🦗
December 6, 2023
Forget “Best Available Seats” And Help Your Patrons Choose with Confidence
For too long, event ticketing has been dominated by the “best available seats” approach, leaving patron’s feeling frustrated and unsure. This outdated method often prioritizes the seller’s need to unload inventory over the new and infrequent ticket buyer’s desire for a personalized and satisfying experience.
November 22, 2023
Why New Ticket Buyers Hold the Key to Event Ticketing Success
Don’t assume, TEST! We all know the feeling. You’re hyped to snag tickets to an upcoming event, but then you hit the ticketing page and…Confusion. Frustration. Maybe even a cart abandonment tantrum.
November 15, 2023
Why Bad UX Makes You Lose Patrons (and Revenue)
Click. Buy. Cry. 😢 Your events are better than ever, but your website and ticketing process are stuck in the dark ages. As a result, patrons are getting lost in the digital maze, abandoning carts, and not purchasing tickets. You’re losing revenue and it chips away at reaching your mission.
