Actionable Insights

Last week, our CEO posted a poll that revealed a concerning trend: a significant number of people encountered account creation, lengthy forms, and multi-page checkouts when making #GivingTuesday donations: https://www.linkedin.com/posts/upstagedrew_givingtuesday-activity-7270095654499020800-fuhj It's no secret that these hurdles dramatically reduce donation conversion rates. With so much research …

A great Ticketing CRM isn't just about selling tickets. It's about setting the stage for a positive event experience. Here are three ways a ticketing CRM can help: 1. Personalized Communications 2. Easy Access to Information 3. Seamless Check-in UpStage streamlines operations and delights attendees. …

Chargeback fraud, a practice where a customer disputes a charge after receiving a product or service, has become a significant thorn in the side of nonprofit arts and culture organizations. Live performance groups are particularly vulnerable to fraudulent claims, mostly from secondary market scammers trying …

A Ticketing CRM is a vital tool: it streamlines operations, manages sales, and ensures a smooth experience for both event organizers and attendees. One crucial feature that often goes overlooked is the automatic day-of ticket email. This seemingly simple message can significantly enhance the attendee …

Recurring donations have become increasingly vital to the financial stability of nonprofit organizations in today's rapidly changing landscape. By providing a steady stream of income, recurring donations enable nonprofits to plan for the future, invest in programs and services, and build a sustainable financial foundation. …

The ability to craft a unique and engaging patron experience is crucial in today’s online ticketing landscape. UpStageCRM empowers you to do just that by offering unparalleled customization options throughout your patron portal. Why Is Customization Critical? Take Control, Feel Confident UpStageCRM's customization features free …

Bleeding edge digital benefits like ticket vouchers and purchase discounts are great, but they're only beneficial when patrons feel comfortable knowing how to use them. To that end, did you know that sending targeted onboarding campaigns to patrons who've purchased voucher and discount based packages …

A little UI magic can go a long way in creating a post-purchase experience that resonates with your patrons and fuels their brand loyalty.  That's the power of emotional intelligence (EQ) in customer service.  A seemingly small gesture, like the confetti boom at the end …

In today's digital world, a seamless ticketing experience is crucial for arts and culture organizations.  But beyond a smooth checkout process, there's another factor that significantly impacts your audience's trust and engagement: the URL where they purchase tickets. When choosing a ticketing provider, the URL …

We recently heard about a group experiencing a staggering 60% drop in subscriber renewals due to a venue change. Their temporary primary venue offers an atmosphere so off-putting, it is driving core audience members away. ☠️

Ticketing CRM admins often face a conundrum: balancing a smooth guest checkout experience with the benefits of user registration.  One feature they should provide to help bridge this gap is allowing them to require registration for specific products while keeping guest checkout available for everything …

Does your CRM still require patrons to create an account before they can buy a ticket? If so, you’re just setting 💵🔥. But offering guest checkout is only the first step to reaching frictionless checkout experience for guest and registered users alike. Here’s what you …

The world of live arts and culture is evolving faster than ever, and the way it connects with audiences needs to keep pace. Traditional subscriptions have long been a cornerstone for many organizations, but in this revitalized landscape, are traditional subscription models keeping pace? The …

In today's digital world, trust is paramount.  This is especially true when it comes to your Ticketing CRM, which stores a wealth of user data, often including Personally Identifiable Information (PII). What does that trust look like? Let's take a crucial piece of information – …

Have you ever imagined a single event dashboard where you could manage all your recurring events with ease? If you've dealt with platforms that treat each occurrence of a recurring event as a separate entity, then you know that dream feels a million miles away. …

Ever spent hours tweaking a CRM report only to realize you need to see the data from a different angle? Frustrating, right? 🤯 Traditional CRMs often lock you into the pre-defined filters of a report. But what if you could slice and dice your data …

Features, functionality, and service may be the foundation of a good Ticketing CRM but there’s another component most organizations overlook: the contact. 📜 The allure of a multi-year CRM contract seems clear: discounts, stability, peace of mind. But hold on! Before you lock yourself into …

For box office staff, every interaction is a chance to shine. But navigating a sea of patrons can be tricky, especially when remembering important details or identifying VIPs. This is where a Ticketing CRM with a properly designed user tag structure comes in, acting as …

Imagine this: your highly anticipated event goes live, and within minutes, prime seats are gone. Frustrated patrons flood your social media with angst, and you're left scrambling to manage the fallout. Unfortunately, this scenario is all too common for organizations with ticketing CRMs that offer …

It’s easy to understand why arts and culture orgs feel comfortable considering the same small group of ticketing CRM platforms. It feels familiar, you can ask opinions from colleagues, and legacy systems seem safe and comfortable. But here's the thing: while you may think that comfort is a blanket, it’s really a blindfold.

Choosing a Ticketing CRM is a critical decision for an arts and culture organization. But most organizations make decisions based on interactions with sales reps that disappear once the deal is signed. Here's why it's a bad idea: So, what's the solution? Look for a …

In the world of online donations, recurring gifts are the kingmakers. They provide nonprofits with a steady stream of reliable funding, allowing them to plan and impact their causes more effectively. But in the rush to embrace recurring donations, too many organizations overlook a crucial element: flexibility.

The Mobile Maze: You did it! You took the plunge and purchased tickets to an upcoming event at your local performing arts organization.

Beyond the Buy Button: We've all been there: you click “purchase,” your credit card successfully gets charged, and then… crickets. 🦗

For too long, event ticketing has been dominated by the “best available seats” approach, leaving patron’s feeling frustrated and unsure. This outdated method often prioritizes the seller's need to unload inventory over the new and infrequent ticket buyer’s desire for a personalized and satisfying experience.

Don't assume, TEST! We all know the feeling. You're hyped to snag tickets to an upcoming event, but then you hit the ticketing page and…Confusion. Frustration. Maybe even a cart abandonment tantrum.

Click. Buy. Cry. 😢 Your events are better than ever, but your website and ticketing process are stuck in the dark ages. As a result, patrons are getting lost in the digital maze, abandoning carts, and not purchasing tickets. You're losing revenue and it chips away at reaching your mission.