Actionable Insights

Forget endless scrolls of “shoulds.” UpStage’s Actionable Insights gives you the “hows” and gets you moving in the right direction.

Why Guest Purchases Are The Key To A Thriving Season

We recently heard about a group experiencing a staggering 60% drop in subscriber renewals due to a venue change. Their temporary primary venue offers an atmosphere so off-putting, it is driving core audience members away. ☠️

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Why Registration for Certain Products Makes Sense

Ticketing CRM admins often face a conundrum: balancing a smooth guest checkout experience with the benefits of user registration.  One feature they should provide to help bridge this gap is allowing them to require registration for specific products while keeping guest checkout available for everything …

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Guest Checkout Is Only The Beginning

Does your CRM still require patrons to create an account before they can buy a ticket? If so, you’re just setting 💵🔥. But offering guest checkout is only the first step to reaching frictionless checkout experience for guest and registered users alike. Here’s what you …

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Rethinking Ticket Packages For The Modern Patron

The world of live arts and culture is evolving faster than ever, and the way it connects with audiences needs to keep pace. Traditional subscriptions have long been a cornerstone for many organizations, but in this revitalized landscape, are traditional subscription models keeping pace? The …

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Your CRM Should Respect User Privacy (and Here’s Why)

In today’s digital world, trust is paramount.  This is especially true when it comes to your Ticketing CRM, which stores a wealth of user data, often including Personally Identifiable Information (PII). What does that trust look like? Let’s take a crucial piece of information – …

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Multi-Occurrence Event Management Made Easy

Have you ever imagined a single event dashboard where you could manage all your recurring events with ease? If you’ve dealt with platforms that treat each occurrence of a recurring event as a separate entity, then you know that dream feels a million miles away. …

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Why Filterable CRM Data Tables Are A Game-Changer

Ever spent hours tweaking a CRM report only to realize you need to see the data from a different angle? Frustrating, right? 🤯 Traditional CRMs often lock you into the pre-defined filters of a report. But what if you could slice and dice your data …

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Why Short-Term CRM Contracts Are Smarter (and Safer)

Features, functionality, and service may be the foundation of a good Ticketing CRM but there’s another component most organizations overlook: the contact. 📜 The allure of a multi-year CRM contract seems clear: discounts, stability, peace of mind. But hold on! Before you lock yourself into …

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Tag, You’re It! How User Tags are the Secret Weapon of Box Office Heroes

For box office staff, every interaction is a chance to shine. But navigating a sea of patrons can be tricky, especially when remembering important details or identifying VIPs. This is where a Ticketing CRM with a properly designed user tag structure comes in, acting as …

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Your Ticketing CRM Needs Early Access Rules Like a VIP Needs a Red Carpet

Imagine this: your highly anticipated event goes live, and within minutes, prime seats are gone. Frustrated patrons flood your social media with angst, and you’re left scrambling to manage the fallout. Unfortunately, this scenario is all too common for organizations with ticketing CRMs that offer …

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Why Outdated Software Platforms Are Holding You Back

It’s easy to understand why arts and culture orgs feel comfortable considering the same small group of ticketing CRM platforms. It feels familiar, you can ask opinions from colleagues, and legacy systems seem safe and comfortable. But here’s the thing: while you may think that comfort is a blanket, it’s really a blindfold.

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Why Your Salesperson Should Be Your Product Manager

Choosing a Ticketing CRM is a critical decision for an arts and culture organization. But most organizations make decisions based on interactions with sales reps that disappear once the deal is signed. Here’s why it’s a bad idea: So, what’s the solution? Look for a …

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Unlocking the Power of Personalized Recurring Donations

In the world of online donations, recurring gifts are the kingmakers. They provide nonprofits with a steady stream of reliable funding, allowing them to plan and impact their causes more effectively. But in the rush to embrace recurring donations, too many organizations overlook a crucial element: flexibility.

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Why Your Website Needs to be a Pocket-Sized Paradise

The Mobile Maze: You did it! You took the plunge and purchased tickets to an upcoming event at your local performing arts organization.

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How Post-Purchase UX Builds Loyalty (and Repeat Business)

Beyond the Buy Button: We’ve all been there: you click “purchase,” your credit card successfully gets charged, and then… crickets. 🦗

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Forget “Best Available Seats” And Help Your Patrons Choose with Confidence

For too long, event ticketing has been dominated by the “best available seats” approach, leaving patron’s feeling frustrated and unsure. This outdated method often prioritizes the seller’s need to unload inventory over the new and infrequent ticket buyer’s desire for a personalized and satisfying experience.

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Why New Ticket Buyers Hold the Key to Event Ticketing Success

Don’t assume, TEST! We all know the feeling. You’re hyped to snag tickets to an upcoming event, but then you hit the ticketing page and…Confusion. Frustration. Maybe even a cart abandonment tantrum.

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Why Bad UX Makes You Lose Patrons (and Revenue)

Click. Buy. Cry. 😢 Your events are better than ever, but your website and ticketing process are stuck in the dark ages. As a result, patrons are getting lost in the digital maze, abandoning carts, and not purchasing tickets. You’re losing revenue and it chips away at reaching your mission.

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