Chicago, IL: UpStage Technologies, a premier provider of ticketing and CRM solutions for the performing arts industry, is thrilled to continue its collaboration with Columbia College Chicago. Building on the success of previous coursework, UpStage has worked closely with faculty to refine and enhance its role in the curriculum, culminating in a new group-based analysis project.
Students will engage in a hands-on, structured dive into UpStage’s ticketing and CRM solutions. Each student will engage with the platform using a comprehensive Admin Competency Checklist, gaining direct experience in key box office manager skills, including patron management, event setup, ticketing operations, and pricing strategies. Following individual assessments, students will collaborate to compile feedback and present their usability recommendations to Drew McManus, CEO of UpStage Technologies, during an in-class session.
“By refining this program, we’re providing students with an even more immersive, real-world experience,” said Drew McManus. “Their feedback helps us improve UpStage’s user experience, while they gain critical insight and experience into the complexities of ticketing systems, a skill set that will accelerate their career growth.”
“Integrating Upstage CRM into our Box Office Management curriculum has been transformative,” said Philippe Ravanas, Professor, Columbia College Chicago. “It gives students hands-on experience with an industry-standard tool, bridging the gap between theory and real-world application. This kind of practical exposure is essential for preparing the next generation of arts and entertainment professionals.”
Incorporating real-time engagement with the UpStage team and access to industry-standard tools, this program reinforces Columbia College Chicago’s commitment to experiential learning. UpStage Technologies remains dedicated to empowering the next generation of box office professionals with cutting-edge technology and practical knowledge.
For more information about UpStage Technologies and its commitment to mission driven activity, visit https://upstagecrm.io/company. To learn more about Columbia College Chicago’s School of Business and Entrepreneurship, visit https://www.colum.edu/academics/business-and-entrepreneurship.
